Refund policy

I want you to love what you buy and enjoy using it even more.

Returns
If for any reason there is something wrong with the item you've purchased, please let me know as soon as possible so I can evaluate the issue and make it right. Returns need to be made within 14 days of receiving your purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact me directly for the return address.

To start a return, you can contact me at sojournleatherco[at]gmail[dot]com.

If your return is accepted, I'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact me for any return question at sojournleatherco[at]gmail[dot]com. 

Non-returnable items
Unfortunately, returns cannot be accepted for sale or customized items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sojournleatherco[at]gmail[dot]com.